The Service User guide is designed to inform you of the services and support offered by Creative Support and Consultancy Ltd.

The Managing Director Sue Newell is a 1st Level nurse and has extensive knowledge and experience is supporting people with Learning Disabilities and associated Mental Health problems.

Sue has worked in both Health and Local Authority settings and therefore are experienced in the delivery of both Health and Social Care.

CSC Ltd aim to provide the highest quality of Person Centered Care that is delivered by fully trained and supported staff.

CSC Ltd Managing Director is trained in carrying out full and comprehensive assessments that will be developed into individualized and multi element support plans.

It is the mission of CSC Ltd to ensure that people with even the most complex needs are able to lead full and inclusive lives in their preferred area or locality.

The information in this guide is also available on request in pictorial or spoken format.

The Local Commission for Social Care Inspection is located at

City Gate

Gallowgate Newcastle Upon Tyne

Registered Body Number 231443000003

CSC Ltd provide 24 hour support for people with Learning Disabilities and associated Mental Health/ Challenging needs.

Following referral, a full and comprehensive assessment of needs will be developed into a package of care. This will be agreed with the service user, and Commissioning Authority

Our basic fees are based on intense 24 hour support allowing for adequate levels of one to one support for each service user.

The majority of the fee is based on one to one support for all waking hours and two staff during night time hours.

There is 24 hour On Call support from the managers.

Additional costs may be incurred following the assessment process based on the needs and wishes of the service user.

Essential Life style planning forms part of the assessment process and deemed as essential in proactive support for people with complex needs.

Funding bodies will be invoiced for payment on a monthly basis.

Any changes to packages through changing need will be addressed through usual Care Management process. I.e. monitoring and review.

Our Service in Clacton-on-Sea, Essex is a converted bungalow situated in a residential area just a walk from the town center.

There are two separate lounges and an office for extra communal space.

The property also has two separate dining areas.

One of the bedrooms is situated on the first floor with a separate living room and en suite.

The remaining four bedrooms have their own washing facilities and are on the ground floor.

All bedrooms are a minimum of 12 square meters.

There are two bathrooms both of which have a shower and a bath, one bath is a reclining swing disabled Jacuzzi bath for accessibility.

The down stairs has a WC and a large entrance porch and hall way.

Our outside area consists of an established garden that is enclosed and unoverlooked and includes outside storage and patio area.

Our service at Cottage Walk has parking and storage space.

Again support is based on a minimum one to one basis with fees available upon request

Complaints

 CSC Ltd has a comprehensive complaints Policy that is available upon request in written, pictorial or verbal format.

This includes a written response to any complaint either verbal or written within three working days, followed by a full investigation that will be carried out by Managing Director or Registered Manager.

If CSC Ltd or the complainant feel there is a conflict of interest with either Managing Director or Registered Manager carrying out an investigation, an arbitration service and advocacy will be commissioned by the company.